arenaph is committed to protecting the personal data of every Filipino player on our platform. This Privacy Policy explains what information we collect, why we collect it, and how we safeguard it in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173).
arenaph processes all personal data in full compliance with the Data Privacy Act of 2012 and the guidelines of the National Privacy Commission of the Philippines.
All arenaph player data is stored on encrypted servers. Your GCash details, ID documents, and account credentials are never stored in plain text.
As an arenaph player, you have the right to access, correct, delete, and port your personal data. Requests are processed within 15 business days.
This Privacy Policy applies to all personal data collected by arenaph through arenaph.club and all associated services, including account registration, deposits, withdrawals, gameplay, promotions, and customer support interactions. By using the arenaph Platform, you consent to the practices described in this Policy.
arenaph ("arenaph," "we," "us," "our") operates the online gaming platform at arenaph.club. We act as the Personal Information Controller (PIC) of the personal data you provide to us when you register, deposit, play, or interact with the arenaph Platform in any way.
We take data privacy seriously — not just because the Data Privacy Act of 2012 (RA 10173) requires it, but because Filipino players deserve to know exactly how their information is being used. This Policy is written in plain, accessible English so that players from Manila, Cebu, Davao, Iloilo, and across the Philippines can understand it clearly. Legal language is used where precision requires it.
If you have any questions about how arenaph handles your personal data, our Data Protection Officer (DPO) can be reached at [email protected] at any time.
arenaph collects personal data through several channels: account registration forms, identity verification processes, payment transactions, gameplay activity, and customer support interactions. The categories of personal data we collect are described below.
| Category | Data Collected | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID type and number | Account registration and KYC verification |
| Contact Data | Philippine mobile number, email address, residential address | Account registration |
| Financial Data | GCash number, Maya account, bank account name and last 4 digits, transaction history | Deposit and withdrawal processing |
| Gaming Data | Game session logs, bet history, win/loss records, game preferences, session duration | Automatically during gameplay |
| Technical Data | IP address, device type, browser type, operating system, login timestamps | Automatically on Platform access |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Customer support interactions |
arenaph does not collect full payment card numbers, CVV codes, or any biometric data beyond what is necessary for document verification purposes. arenaph does not store your GCash PIN, Maya PIN, or online banking passwords at any time.
arenaph uses your personal data only for the purposes for which it was collected or for directly related purposes. The specific purposes for which arenaph processes your personal data are:
Under the Data Privacy Act of 2012 (RA 10173), arenaph processes your personal data on the following legal bases:
Where arenaph relies on consent as the legal basis for processing, you have the right to withdraw that consent at any time by updating your communication preferences in your account settings or by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
arenaph does not sell your personal data to third parties. We share your personal data only in the following limited circumstances:
No Cross-Border Transfers Without Protection: arenaph does not transfer your personal data outside the Philippines unless adequate data protection safeguards equivalent to RA 10173 standards are contractually in place with the receiving entity.
arenaph uses cookies and similar tracking technologies to operate and improve the Platform. The categories of cookies used by arenaph are:
You may manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using arenaph, but may affect certain platform features and personalization elements.
arenaph retains your personal data for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable law. Specific retention periods are:
Upon expiry of the applicable retention period, arenaph will securely delete or anonymize your personal data in accordance with NPC-approved disposal procedures.
arenaph implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction:
In the event of a personal data breach that poses a risk to your rights and freedoms, arenaph will notify affected players and the National Privacy Commission within 72 hours of becoming aware of the breach, as required under RA 10173 and NPC Circular 16-03.
As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by arenaph:
To exercise any of these rights, contact arenaph's Data Protection Officer at [email protected] with the subject line "Data Privacy Request." arenaph will respond within fifteen (15) business days.
21+ Age Restriction: The arenaph Platform is strictly restricted to individuals aged 21 years and above, in accordance with Philippine law and PAGCOR regulations. arenaph does not knowingly collect personal data from any person under the age of 21. If arenaph discovers that personal data has been collected from an underage individual, that account will be immediately closed and all associated data will be deleted. If you believe a minor has registered on arenaph, please report it immediately to [email protected].
arenaph may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, arenaph will notify registered players by email and by posting a prominent notice on the arenaph Platform at least seven (7) days before the changes take effect.
The most current version of this Privacy Policy is always accessible at arenaph.club/privacy-policy. The "Last Updated" date at the top of this document reflects the most recent revision. Continued use of the arenaph Platform after any update constitutes your acceptance of the revised Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or arenaph's data processing practices, please contact our Data Protection Officer through the following channels:
arenaph aims to acknowledge all data privacy requests within two (2) business days and to resolve them within fifteen (15) business days. For complex requests, we will provide a progress update within fifteen days and a final resolution within thirty (30) business days.
You also have the right to escalate any unresolved data privacy concern to the National Privacy Commission of the Philippines through their official channels.
This Privacy Policy is governed by the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission of the Philippines. For gaming-related regulatory matters, arenaph is subject to the oversight of the Philippine Amusement and Gaming Corporation (PAGCOR).
Play with confidence knowing your data is secure, your transactions are encrypted, and your rights are respected. Join Filipino players from Manila to Mindanao on arenaph. 21+ only.